Closing Your Wix Account | Help Center | Wix.com (2024)

You can close your Wix account if you're sure you're no longer going to need it. Closing your account is not the same as canceling a Premium plan.If you wish to retain access to your site but cancel your Premium plan, you can do so and continue to use the free version of your site.

In order to close a Wix account, the account must have no active services or subscriptions associated with it. If you have active services, you'll need to cancel your subscriptions and wait for them to expire. Alternatively, you can transfer your services to another Wix account.

Choose what you want to do:

• Option 1 | Cancel your Premium services
• Option 2 | Transfer your Premium site and services
• Option 3 | Transfer your domain only

Cancel each service that you have in your account (e.g., Premium plan, domain, mailbox, app) separately.

To cancel your services:

1. Go to Premium Subscriptions in your Wix account.
2. Click the Show More icon next to relevant subscription.
3. Click Cancel Plan/Domain/Mailbox/App.

When you transfer a Premium site to another account, you can transfer it together with all its connected services. This is a great option if you're trying to merge two Wix accounts or give ownership of your site to someone else.

To transfer your Premium site and services:

1. Go to your site's dashboard.
2. Click Site Actions.
3. Click Transfer Site.
4. Enter the recipient's email address.
5. Fill out the Transfer Ownership form (here you can select the additional services you want to transfer).
6. Click Next.
7. Review and confirm the transfer details and click Transfer Ownership.

You also have the option to transfer your Wix domain without transferring a site. Either transfer your domain to another Wix account or away from Wix entirely.

To transfer your domain:

1. Go to Domainsin your Wix account.
2. Click the More Actions iconnext to the relevant domain.
3. Clickeither Transfer away from Wix or Transfer to a different Wix account.

Note:

If you purchased a domain from Wix, you should cancel or transfer it (as described in step 1). If you connected an external domain, follow the steps below to remove it.

1. Go to Domainsin your Wix account.
2. Click the More Actions iconnext to the relevant domain.
3. ClickRemove from Wix.

Next, move any remaining sites in your account to Trash. This ensures all your sites are deleted correctly.

1. Go to your site's dashboard.
2. Click Site Actions.
3. Click Move to Trash.
4. Click Move to Trash to confirm.
5. Repeat for all remaining sites in your account.

Once you've moved your remaining sites to the trash, canceled all existing Premium services and domains, you can close your account.

Click to Close Your Account.