These top ten business process outsourcing companies are making waves with their innovative techniques
Key takeaways:
A BPO must provide diversity in services, proven skill, and sound infrastructure to succeed in the top ten.
Businesses should work with BPOs that offer specific services for their industry.
Competitive pricing and a talented workforce are elements companies look for in a BPO.
Reaching the top ten of any business model is an extraordinary feat. It is recognition of superiority in the field. The top ten Business Process Outsourcing (BPO) companies are no different. Reaching the top ten status means these companies have a multitude of skills, experience, innovative techniques, and technology, and they’re getting work done cost-effectively for businesses worldwide.
It takes a particular set of assets for a BPO to gain success. Tenure and experience, diversity of services, a sound infrastructure, competitive pricing, and a talented workforce are all things the top ten BPO companies have in common.
These are vital business traits for success. It is what business owners look for when choosing a BPO agency to fulfill their needs. Each business owner has specific outsourcing needs but these essential traits are the core requirements.
Let’s take a look at the top ten BPO companies in the world in no particular order.
1. Accenture
Accenture is a cutting-edge IT company as well as a BPO offering a talented workforce. They have a presence in over 120 countries and employ more than 500,000 people globally. They have several major clients in the Fortune Global 100.
2. Cognizant
This US multinational company offers smart digital solutions in business operations, consulting, and information technology. They specialize in working with banks, retail consumer goods, and insurance.
3. Concentrix
Concentrix is a BPO that subsidizes companies in automotive, healthcare, finance, and e-commerce. Concentrix offers solutions to clients in 140+ countries from its US base in California. It even acquired Convergys, another third-party service provider, to increase its client engagement services.
DOXA Talent® supports small to mid-size businesses to help them reach their greatest heights. They specialize in the factors that can make or break smaller businesses to even the playing field with large companies without breaking the bank. They work to build scalable, high-performing, global teams for companies where it has never been possible before.
5. Wipro
This company supports businesses in banking, retail, travel, and education from their base in India. They service major clients like Walmart, Philips, Best Buy, and HP using Cloud infrastructure.
6. Genpact
Genpact is a BPO company that offers AI-based digital solutions for many industries such as banking, hospitality, energy, and manufacturing. It has a presence across 30+ countries and over 85,000 employees.
7. EXL Service
This New York-based BPO company offers insurance, healthcare, banking, and logistics solutions in countries like India, the United Kingdom, and the United States. They have over 30,000 employees who use advanced analytics to determine specific insights for each client and enable knowledgeable operations.
8. Teleperformance
This French-based BPO focuses on customer service. They offer an assortment of invaluable services in the customer service industry, such as intelligent automation, social media, and analytics. They also provide content moderation which is helpful to startups of any size.
9. Skyes
Skyes is a multinational BPO company headquartered in Florida. The company is known for its exceptional ITES services and IT consulting in helping its clients create meaningful and smart customer experiences.
10. SunTec India
SunTech is a well-recognized, multi-network BPO company headquartered in India. It is acclaimed for its overabundance of IT services that help businesses more efficiently realize their ROIs. The company has been a BPO since 1999. It provides services in data entry and management, as well as e commerce and SEO.
These top ten BPO companies all use their greatest strengths to help businesses achieve their goals. Knowing which companies to target their services toward is part of their success. Smaller businesses, in particular, need a BPO with laser-focused services on their kind of problems.
DOXA is an excellent choice for any small or medium-sized business to begin their outsourcing journey or pick up where a previous company left off. The tasks that cause the most frustration and take the most time can be handed off to a DOXA worker, leaving the business owner to more creative endeavors. They use a proprietary system to ensure SMBs have the infrastructure, tools, and resources to compete with larger businesses without going into debt.
Outsourcing experts small businesses can count on
The top ten BPO companies all display a proven track record of superior skills but they aren’t tailored to small to mid-sized businesses. It can be challenging to distinguish between the many characteristics of BPOs. DOXA Talent® offers business-friendly terms for SMBs to find valuable talent with its unique talent matching service. Contact us today to see how we can help your small business reach its goals with a free consultation.
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