20 Qatar Airways Interview Questions and Answers (2024)

When it comes to interviews, Qatar Airways is looking for candidates who are passionate about customer service and have the ability to think on their feet. In order to assess these qualities, Qatar Airways interviewers will ask a mix of customer service-related and general interview questions.

Some customer service-related questions you may be asked include:

-What would you do if a passenger became disruptive during a flight?-How would you deal with a customer who was unhappy with the service they received?-What do you think is the most important aspect of good customer service?

To prepare for your interview, be sure to brush up on your customer service skills and have some examples of times when you provided excellent service. In addition, it’s also a good idea to have a few questions of your own ready to ask the interviewer. Asking questions shows that you’re interested in the company and the position, and it can give you a chance to learn more about what it’s like to work for Qatar Airways.

Qatar Airways Interview Process

The interview process at Qatar Airways is long and difficult, with several elimination rounds. The first round is relatively easy, focusing on presence, languages, etc. However, the second round is more difficult, requiring applicants to reach a certain height. After that, there are interviews which are where most people are eliminated.

Those who make it to the final round of interviews can expect to be asked typical interview questions, as well as questions about their experience and skills. Overall, the process is very competitive, and only the most qualified candidates will be offered a job.

1. Are you willing to relocate?

If you’re interviewing for a position with Qatar Airways, it’s likely that the company will ask this question. The airline is known for its international flights and requires employees to relocate if necessary. If you are asked this question, be honest about your willingness to move. Explain why you would or wouldn’t want to relocate.

Example: “I am willing to relocate for this job because I’m passionate about aviation and enjoy traveling. However, I do have family in my hometown, so I would need some time to plan a move.”

2. What would you do if a passenger was being verbally abusive towards another passenger and there were no flight attendants around?

This question is designed to test your conflict resolution skills. It’s important that you remain calm and use your interpersonal skills to diffuse the situation.

Example: “I would first ask if they needed anything, such as a drink or snack. If they didn’t want anything, I would politely ask them to stop their behavior. If they continued, I would call for security. As an employee of Qatar Airways, it’s my responsibility to ensure the safety of all passengers.”

3. Tell me about a time when you had to deal with an angry customer/passenger, how did you handle it?

An interviewer may ask this question to assess your customer service skills. They want to know how you would handle a challenging situation and if you have the ability to diffuse it. In your answer, try to show that you can remain calm under pressure and use your communication skills to resolve the issue.

Example: “I once had an angry passenger who was upset because they were late for their flight due to long security lines at the airport. I listened to what they had to say and explained that there is little we can do about the wait time in security lines. However, I offered them a voucher for a free drink on our next flight so they could relax until boarding.”

4. Do you speak any languages other than English?

This question is asked to determine your language skills and cultural awareness. It’s important for employees of Qatar Airways to be able to communicate with customers in their native languages, so it’s beneficial if you can speak a second language or have experience working with multilingual teams.

Example: “I am fluent in English, but I also speak Spanish fluently. In my last position as an administrative assistant at a law firm, I was responsible for scheduling appointments with clients who spoke Spanish. I would call them up to confirm the appointment and then send them a confirmation email in Spanish.”

5. Have you ever had to work long hours without much notice? How did that make you feel?

This question is a great way to learn more about how you handle stress and pressure. It can also help the interviewer understand your work ethic, which is an important quality for employees at Qatar Airways.

Example: “I have had to work long hours without much notice in my previous position as a flight attendant on a private jet. I was working with a team of five other attendants, so we all helped each other out when one person needed a break or wanted to take care of something else. We rotated who got breaks so that everyone could get some time off throughout the day.”

6. Would you be comfortable working on your feet for 8-10 hours in a day?

This question is a way for the interviewer to assess your physical stamina and endurance. It’s important that you are honest in your response, as it can be difficult to adjust to working on your feet all day if you’re not used to it. If you have previous experience working on your feet, describe what you enjoy about it. If you don’t have any prior experience, explain why you think you would be comfortable doing so.

Example: “I am very physically active, and I love being on my feet. In fact, I often find myself wishing I could spend more time on my feet because I feel like I get more done when I’m standing than when I’m sitting. I also really enjoy interacting with customers and coworkers while I work.”

7. Will you be able to commit to the airline’s grooming standards?

The interviewer may ask this question to learn more about your personal grooming habits and how they align with the company’s standards. If you have a specific style or type of clothing that you wear, be sure to mention it in your answer so that the interviewer can understand what kind of commitment you’re making.

Example: “I am very particular about my appearance, so I would absolutely commit to Qatar Airways’ grooming standards. In fact, I already follow many of them because I think it’s important to look professional at all times. For example, I always make sure that my hair is neat and styled appropriately for work, and I always wear clean clothes.”

8. Why do you want to work at Qatar airways?

This question is a great way for employers to learn more about your interest in their company. When answering this question, it can be helpful to mention specific aspects of the company that you admire or things you have learned about them from your research.

Example: “I am very interested in working at Qatar airways because I have always admired the quality of service they provide and how they are able to offer such an extensive flight schedule while maintaining high safety standards. I also love the idea of being part of a team that is so dedicated to providing excellent customer service.”

9. Can you tell us more about yourself?

This question is a great way to learn more about the candidate’s personality and values. It also allows you to see how they present themselves in an interview setting. When answering this question, it can be helpful to include information that shows your interest in aviation or customer service.

Example: “I am passionate about aviation and have been since I was a child. My parents took me on my first flight when I was just two years old, and I’ve been hooked ever since. I love learning new things, so working as a flight attendant would be a perfect fit for me. I’m also very outgoing and enjoy meeting new people.”

10. Tell us about a situation where you worked well under pressure.

This question is a great way to determine how well you can perform under pressure and how you react to it. When answering this question, think of a time when you were faced with a challenging situation at work and how you overcame it.

Example: “When I was working as an assistant manager for a small retail store, we had a large shipment of inventory that arrived damaged. This meant that we would have to sell the items in our store at a discount until we could replace them. The company expected us to sell all of the damaged goods before replacing them, but we didn’t have enough room on our shelves to do so. I worked with my team to create displays around the store to highlight the discounted products and sold out all of the damaged inventory within two weeks.”

11. What is one of your strengths?

Employers ask this question to learn more about your personality and how you would fit in with their team. When answering, it can be helpful to choose a strength that relates to the job description or one that you think will impress the interviewer.

Example: “One of my strengths is being able to work well under pressure. I have experience working as part of a large team where we had tight deadlines and needed to meet our goals. This helped me develop skills for prioritizing tasks and managing my time effectively.”

12. Describe a time when you had to multitask between multiple tasks.

This question is a great way to assess your ability to manage multiple tasks at once. When answering this question, it can be helpful to describe the steps you took to complete each task and how you managed to balance them both.

Example: “In my previous role as an assistant manager for a local restaurant chain, I was responsible for managing multiple locations while also assisting with payroll and accounting. Each week, I would have to prepare reports for each location’s sales, expenses and payroll information. While preparing these reports, I would also input employee hours into the system and calculate their paychecks.”

13. What is one of your weaknesses?

Employers ask this question to learn more about your personality and how you might fit in with their team. They want to know that you are honest, humble and willing to improve yourself. When answering this question, try to choose a weakness that is not too serious or negative.

Example: “I am very organized, but I sometimes forget to write down my plans for the day. This means I sometimes miss important tasks. To solve this problem, I started using an app on my phone to remind me of what I need to do each day.”

14. When have you shown leadership abilities?

This question is an opportunity to show your interviewer that you have the skills and experience necessary for a leadership role. When answering this question, it can be helpful to think of a time when you were in charge of a project or group.

Example: “In my previous position as a flight attendant, I was often responsible for leading small groups of employees on flights. For example, I would lead a team of three other attendants during boarding and deboarding procedures. I also led a team of five employees who worked together to prepare meals for passengers.”

15. What are the most important qualities you think a flight attendant should have?

This question is an opportunity to show the interviewer that you have experience working as a flight attendant and can apply your skills to this role. When answering, consider what qualities are most important for a successful employee at Qatar Airways. You might also want to mention any specific skills or training you have that would help you succeed in this position.

Example: “I think it’s important for a flight attendant to be friendly and welcoming to passengers. I’ve always enjoyed interacting with people from different backgrounds, so I enjoy being able to make others feel comfortable on their flights. Another quality I think is important is organization. As a flight attendant, I need to keep track of many things at once, including passenger orders, meal times and other details.

16. Tell me about a time when you went above and beyond for a customer.

This question is a great way to show your interviewer that you are willing to go the extra mile for customers. When answering this question, it can be helpful to think of a specific situation where you went above and beyond for a customer and how it helped them or made their experience more positive.

Example: “When I was working as a server at a restaurant, one of my tables had an allergy to seafood. They ordered a steak but asked if there were any other options they could have that would still be delicious. I offered to make them a special dish with all the same ingredients except for the seafood. The customer loved the meal and told me they would definitely come back again.”

17. How would your friends describe you?

This question is a great way to learn more about the candidate’s personality and values. It also helps you understand how they might fit in with your team. When answering this question, it can be helpful to think of someone who knows you well and ask them what they would say about you.

Example: “My friends would probably describe me as hardworking, friendly and passionate about my career. I’m always looking for ways to improve myself and help others succeed.”

18. What are some things you hope to accomplish throughout your career?

This question is a great way to show your interviewer that you have goals and aspirations. It’s important to be honest about what you hope to achieve, but it can also be helpful to include some of the things you’ve already accomplished in your career so far.

Example: “I would love to one day become an executive director or manager at a company I work for. I’m currently working toward my MBA with the hopes of getting into a management program after graduation. In the meantime, I’d love to continue learning more about how to manage people and projects effectively.”

19. We have many overnight flights, are you okay with staying over night at an airport or hotel?

This question is a way for the interviewer to assess your ability to handle long work hours and travel. It’s important to be honest about your experience with overnight flights, but also highlight any skills you have that can help you succeed in this role.

Example: “I’ve had several overnight flights during my career as a flight attendant. I’m comfortable staying at an airport or hotel while on duty, however, I do bring along some entertainment to make the time go by faster. I find it helpful to stay busy so I don’t get too tired.”

20. What type of people do you find difficult to get along with?

This question is a way for the interviewer to learn more about your interpersonal skills. It’s important to be honest in your answer, but you should also try to show that you can work with all types of people.

Example: “I find it difficult to get along with people who are constantly late and don’t communicate well. I believe communication is key when working as part of a team, so if someone isn’t communicating their needs or concerns, it makes my job more challenging. However, I always make sure to speak up if I’m having any issues.”