What’s new
Six new magic features for faster insights
Let your customer lead the way. Dovetail makes sense of customer feedback so you make better product decisions.
Start free
Contact sales
Ellen Bullock
Engineer
Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024
Safia WileySales Manager
Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024
Rufus MillerCustomer
It would be great to have a sleep timer feature, especially for bedtime listening.
15:03PM13 May, 2024
Maisey BarberCustomer
I need better filters to find the songs or artists I’m looking for.
4:46PM15 Feb, 2024
Jakob McclureSupport Feedback
It would be really great if there was a way to group all of my favourite songs and make it easy to share with my friends.
2:06PM24 Nov, 2024
Aled HernandezProduct Manager
Users expect consistent access to high-quality audio streaming, but it's often unavailable.
13:30PM3 Oct, 2024
Dovetail takes scattered customer feedback and gives you the insights to build products people love. Get the answers. No guessing. No gut feel. It’s a whole new way to understand your customer.
Search
We bring all your customer data into one intelligent, searchable location. Unleash the power of collective customer knowledge. Connect the dots across teams and tools. Finally, the full picture of your customer.
What are the topTop user pain points?
Generating a summary
Summary of 32 results
across 8 projects
The music app disappoints users with confusing UI, poor personalized reccomendations, limited accessibility options, and a lack of engagement features. It’s difficult for users to navigate through the app, find relevant music and artists, adjust fonts and screen options, and share content with friends.
Playlists Discovery
Interview with Iris
When I first started using the app it was so to navigate pages on my phone because the buttons were unclear and confusing.
Recommendations Feedback
Users feel frustrated with the lack of personalization for song recommendations
Playlists Discovery
Unintuitive user interface is leading to confusion and hindering navigation
Recommendations Feedback
Interview with Emily
I don’t know how the algorithm works but the recommendation that the app gives me are a bit random. It'd be great if they were more aligned to my taste.
Playlists Discovery
Interview with Rob
It would be awesome to see more community-oriented playlists or even integration with social media platforms.
Accessibility Research
Poor accessibility features is causing frustration for users who are visually impaired
Playlists Discovery
Users want to feel connected with more community-oriented features
Accessibility Research
Interview with Pat
My partner and I have poor eyesight and find it hard to use the app without customizable font sizes and contrast options.
“Anyone can get the insights they need at any time”
Roy Olende
Head of UX Research
Projects
Make sense of
customer calls
sales conversations
pitch decks
usability tests
discovery conversations
industry reports
stakeholder interviews
white papers
customer calls
sales conversations
pitch decks
usability tests
discovery conversations
industry reports
stakeholder interviews
white papers
Transform your customer data in an instant. Discover unmet needs, build a case for your roadmap, and make decisions, fast. We’re giving you insights you’ve never seen before.
Usability test
Maze Report
1 of 4
Inside 2022: Analyzing the trends.pptx
The state of UX in 2023.pdf
Reward Machines: Exploiting...Learning.doc
2024 pitch: AI-powered lyric generatorFeb 8, 2024
Highlight themes
Elevate important moments and customer quotes. Apply suggested highlights based on customized prompts or choose your own.
Discover insights
Find patterns in impossibly large data sets—even ones you might have missed. Thematic classification identifies, clusters, and labels common themes across sources.
Inspire action
Bring your team closer to the customer without typing a single word. Share customer needs and pain points in the tools your team already use.
S
Emily
0:11
Interview with Emily
The only issue I’ve had is that sometimes when I’m downloading and accessing music offline I run into difficulties, which can be pretty annoying when I’m not somewhere with signal or using wifi.
Interview with Emily
The only issue I’ve had is that sometimes when I’m downloading and accessing music offline I run into difficulties, which can be pretty annoying when I’m not somewhere with signal or using wifi.
Interview with Cindy
I wish there was a way to discuss music with other users within the app. It would be cool to see what other people are listening to and discover new music through community interactions.
Interview with Rob
The offline mode is a lifesaver for me during flights, but it’s frustrating when I can’t access my downloaded playlists because the app keeps asking me to log in again, even though I already am.
Interview with Andy
I have a friend who is colorblind and struggles to distinguish between certain elements in the app. Adding color contrast options would make the app more accessible to users with different visual abilities.
Interview with Megan
I’ve had issues accessing my offline content when I don’t have an internet connection. It defeats the purpose of having an offline mode if I can’t listen to my downloaded songs when I need them.
Interview with Patrick
I wish there were more interactive features in the app to connect with fellow music lovers. It would be awesome to join discussion groups or even attend virtual concerts through the platform.
Interview with Josie
It would be great to have a feature where I can create and share playlists with friends. Right now, I feel like I’m missing out on the social aspect of music.
Interview with Jason
While the app looks sleek, it’s not very intuitive. I often find myself getting lost when trying to navigate between my playlists and favorite artists.
Interview with Bec
I rely on the offline mode for listening to music during my commute, but it’s so unreliable. Sometimes songs won’t download properly, and other times they disappear from my offline library.
Interview with Thomas
I appreciate the offline mode feature, but it would be great if I could queue up songs to download in advance, especially when I know I’ll be in an area with limited connectivity. It would save me the hassle of manually selecting and downloading each song individually.
Interview with James
I often travel to areas with spotty internet connection, so having a reliable offline mode is important. However, I’ve noticed that sometimes the app fails to recognize the songs I’ve downloaded, leaving me stranded without any music to listen to.
Interview with Nadine
The app’s design feels cluttered and overwhelming. It’s hard to find what I’m looking for amidst all the menus.
Accessing music offline is difficult
/ 💡 insights report
Insights report
Improving the offline mode performance and making it more seamless is essential to our users’ experience.
Accessing music offline is difficult
Users highly value the offline mode feature of the music app, relying on it during various scenarios such as flights, commutes, and travels to areas with poor internet connectivity. Difficulties arise when downloading and...
Insight • Music app research
“To be able to see a user’s face, hear their voice, and sense their emotion when they’re talking—is incomparable.”
Becky White
Design Researcher
Channels beta
We proactively identify patterns in your feedback before they’re problems, so your team will always know what matters most. No more trudging through endless spreadsheets. We’re giving you the power to move mountains.
Share context. Get leadership buy-in. Rally your team. Build a truly customer-centric culture.
#design-team
Build context
Get your team listening to customers
Send key takeaways within minutes of hanging up. No more missed moments. Build context and align your team.
0:19 / 1:47
0:21
0:28
0:23
0:35
Influence leadership
Drive strategy and get leadership buy-in
Forget pitch decks and presentations—let customers do the talking. Share a reel to get buy-in on your roadmap decisions.
Rally your team
Drive customer love in your engineering team
Drop customer feedback into tickets and let engineers hear firsthand how their work makes a difference.
Projects/Music app/
MA-5
Fix navigation bug in app
Navigation in app is confusing
It was so difficult to navigate pages on my phone because the buttons were confusing and kept bugging out. It was hard to go back to songs that...
Engineer
A scalable and secure solution trusted by the world’s leading organizations.
Explore enterprise
Tailor the team’s experience
Set the standard for how your team work with a customized landing experience and templates for your workspace.
Emer Nash
View and edit
Full access
Can view, edit and manage access
View and edit
Can edit, but not manage access
View only
Can view, but not edit
Remove
Keep data safe and secure
Control access and permissions to who can see what at the workspace, folder, and project level.
AugustSeptemberOctober
2,141
4,072
3,276
Projects
Notes
Tags
Highlights
Insights
Measure, learn and improve
Understand how your team engages with customer insights and improve customer-centricity over time.
Sales324
Marketing103
UI feels overwhelming
Support324
UI feels overwhelming
I found the app’s design feels cluttered and overwhelming. It’s hard to find what I’m looking for...
Insights where your team works
Surface research insights in the tools your stakeholders use with Slack, Atlassian, Notion, and Zapier integrations.
View customers
Start free
Start free
Ellen BullockEngineer
Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024
Safia WileySales Manager
Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024
Rufus MillerCustomer
It would be great to have a sleep timer feature, especially for bedtime listening.
15:03PM13 May, 2024
Maisey BarberCustomer
I need better filters to find the songs or artists I’m looking for.
4:46PM15 Feb, 2024