Hundreds struggle to connect to Spectrum internet as provider suffers outage (2024)

30th Oct 2023, 13:00By Jennifer Korn

Outages reported since Saturday

Some Spectrum customers are reporting that their services have been down since October 28.

One user commented on Downdetector: "My internet has been down since Oct 28.

This is crazy!"

Another added: "Spectrum has been down since 10/28 @11am in east dallas"

30th Oct 2023, 12:30By Jennifer Korn

How to check for Spectrum outages

There are a few ways Spectrum users can check for outages:

• Downdetector
• On X, formerly known as Twitter@Ask_Spectrum
• On X@GetSpectrum
• Onlineat spectrum.com/contact-spectrum

30th Oct 2023, 12:00By Jennifer Korn

Issue reports remain

Over 370 issue reports remain on Downdetector into the afternoon.

Multiple anxious customers are reporting there are internet outages that have gone unfixed for longer than a day.

30th Oct 2023, 11:30By Jennifer Korn

How to contact Spectrum

If you are experiencing an issue, you can contact Spectrum online.

The provider can also be contacted by phone at 833-949-0036.

You can also find a store near you through the online store locator.

30th Oct 2023, 11:00By Jennifer Korn

'Must have Spectrum'

A customer has slammed Spectrum in a reply to someone's post on X, formerly known as Twitter.

The original poster wrote: "If you told me my adulthood would consist of still waiting for the Internet to load, I would have stayed back in the 90s."

The other X user replied: "Must have Spectrum internet service."

30th Oct 2023, 10:30By Jennifer Korn

Users describe issues

Some Spectrum customers have taken to the Downdetector comment section to describe the issues they're experiencing.

One user wrote: "Spectrum internet just stops about 3 to 5 times a day for 30 sec to 3 minutes.

"Last 2 days has been nearly 20 min down. Already twice this morning for longer then 15 min."

30th Oct 2023, 09:55By Jennifer Korn

Reported problems map

An outage map provided by Downdetector shows outages pinging across the United States.

30th Oct 2023, 09:51By Jennifer Korn

Other issues reported

While 47% of issues reported to Downdetector are with landline internet, there are other problems customers are reporting.

28% of problems are associated with no signal.

24% of users complained of a total blackout.

30th Oct 2023, 09:47By Jennifer Korn

Most reported locations

The highest volume of Spectrum issues are being reported in the following areas:

• Los Angeles
• Buffalo
• Dallas
• Austin
• New York City
• San Antonio
• Houston
• St Louis
• Alexander City

30th Oct 2023, 09:43By Jennifer Korn

Spectrum outage reported

Hundreds of users are reporting issues with the provider on Downdetector.

Most of the reported problems are associated with landline internet.

27th Oct 2023, 05:44By Louis Allwood

Issues starting to drop

According to DownDetector, there are now just above 400 issues being reported with the internet provider.

Spectrum are yet to publicly comment on the ongoing issues.

27th Oct 2023, 05:15By Louis Allwood

Spectrum customers left furious

Spectrum customers have been left furious following this morning's outage.

Taking to X, one user said: "There’s yet another internet outage and I’m so annoyed. Like this is the 3rd one this week. What’s going on @Ask_Spectrum."

A second added: "So it is a country wide outtage...lame."

27th Oct 2023, 04:50By Louis Allwood

Spectrum advice on fixing slow internet

If your speed test result falls below your current plan’s range, take note for future reference and troubleshoot your connection using the following steps:

• Use a wired Ethernet connection instead of a wireless connection to avoid interference.
• Close any programs or in-progress downloads. Games, browsers or apps running in the background can slow your connection.
• Use your online profile or the My Spectrum app toreset your internet modemand/or router, and re-run the speed test.

27th Oct 2023, 04:35By Louis Allwood

Experiencing slow internet speeds?

If you are experiencing slow internet speeds you can check youSpectrum internet speeds here.

The Spectrum Speed Test can help track your internet upload and download speeds.

To get the most out of your Spectrum Speed Test, the company advise customers tomaximize your WiFi speedby moving closer to your equipment or repositioning your modem.

27th Oct 2023, 04:25By Louis Allwood

Types of Spectrum Speed Tests

What type of Spectrum Speed Test you receive depends on your Spectrum Internet equipment.

• In-home Advanced WiFi customerswith modem’s that have model numbers beginning with SAC or SAX will receive the download speeds of both their router and personal device.
• Out-of-home Advanced WiFi customers will only receive the download speed of their router.
• Non-Advanced WiFi customers will only receive the download speed of their personal device.

27th Oct 2023, 04:15By Louis Allwood

What is Spectrum?

Spectrum is one of theUnited States‘ largest internet providers.

With over 32 million customers in 41 states, Spectrum is the second-largestcableoperator in the United States by subscribers, just behindComcast.

It is also the third-largestpay TVoperator behind Comcast andAT&T.

27th Oct 2023, 04:05By Louis Allwood

What issues are people facing?

According to DownDetector, just under 50% of users are facing issues with their landline internet.

There are also 28% of reports relating to a total blackout.

27th Oct 2023, 04:00By Louis Allwood

Outage heatmap

This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.

It is common for some problems to be reported throughout the day.

Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.

27th Oct 2023, 03:57By Louis Allwood

Spectrum issues on the rise

Spectrum has suffered an outage this morning as thousands report issues with the internet provider.

According to DownDetector, over 1,000 users have reported issues with the service.

17th Aug 2023, 17:00By Jennifer Korn

Info to have before calling customer service

Before calling customer service to troubleshoot your Spectrum device, make sure you have the following information on hand:

• Account ID
• The account owner/an authorized user present
• A form of payment if needed
• State issued ID

17th Aug 2023, 16:30By Jennifer Korn

How to check if Spectrum is down

Companies have been making it easier for users to check the status of their sites.

A few places where Spectrum users can check outages include:

• DownDetector
• On Twitter@Ask_Spectrum
• On Twitter@GetSpectrum
• Onlineat spectrum.com/contact-spectrum

Spectrum lists anOutage and Troubleshooting pageon their website where users can check outages in their area.

Their website lists instructions for customers to ensure they are staying up to date with outage alerts.

Users can also report outages directly to services like Down Detector by clicking the "I have a problem with Spectrum" button.

17th Aug 2023, 16:00By Jennifer Korn

Reports continue to drop

Reports are now under 1,300.

Earlier this afternoon, almost 10,000 reports flooded Downdetector.

Several customers have commented that the service is now working for them.

However, others are still reporting outages.

17th Aug 2023, 15:30By Jennifer Korn

Customer defends Spectrum

As many have flocked to social media and Downdetector to air their grievances, one customer came to the company's defense, writing:

"As someone who is a Spectrum user, yes there are many problems with Spectrum but this is not one of them, Spectrum cannot help Mother Nature."

"Just hotspot from your cell until they send it up"

17th Aug 2023, 15:00By Jennifer Korn

'By far the worst year'

One customer has taken to X, formerly known as Twitter, to address the outage, calling it "by far the worst year I've experienced with cable/internet outages."

17th Aug 2023, 14:41By Jennifer Korn

Customer looks to move on

As Spectrum users have taken to Downdetector to report issues, one customer asked for suggestions.

"Someone suggest the best internet connection," they wrote.

"I am moving on from this Spectrum."